Return & Refund

Satisfaction Guarantee, Returns & Refunds

At PurePest, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return within 90 days of receiving your item, subject to the terms below.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. You must also provide your order confirmation or proof of purchase.

Once your return is received and inspected, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that original shipping charges are non-refundable, customers are responsible for return shipping costs, and a $9.95 return processing fee will be deducted from the refund amount. The processing fee helps cover inspection, restocking, and handling costs. This fee will not apply if the return is the result of our error, such as a defective, damaged, or incorrectly shipped item.

How to Start a Return

To initiate a return, please contact our support team at HelloPurePest@gmail.com.

Once your return request is approved, we'll provide you with return instructions. Please do not send products back without first contacting us, as unauthorized returns may not be accepted.

Approved returns should be mailed to:

PurePest Returns
653 Little Neck Rd, Apt #803
Savannah, GA 31419
United States

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as PurePest is not responsible for returns that are lost or damaged during transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at HelloPurePest@gmail.com and include clear photos or videos of the issue. We'll evaluate the situation promptly and work to make it right through a replacement, refund, or other appropriate resolution.

Non-Returnable Items

For health and safety reasons, certain items cannot be returned, including:

  • Products that have been opened or used

  • Perishable goods

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you'd like a different item, the quickest option is to return your eligible product once approved and place a new order for the replacement item.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 3 days of delivery without providing a reason. Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refund Processing

After we receive and inspect your returned item, we'll notify you of the approval status of your refund.

If approved:

  • Your refund will be issued to your original payment method, less any applicable return shipping costs and the $9.95 return processing fee.

  • Refunds are typically processed within 10 business days after approval.

  • Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at HelloPurePest@gmail.com.